860-674-1636
Systems Operations Analyst / Product Support Consultant - Monitoring - Possible Remote( Contract )
REFERENCE # 19-01968
TITLE # Systems Operations Analyst / Product Support Consultant - Monitoring - Possible Remote

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Nitin Giri

Phone: 860-674-1636 ext:
Email:
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LOCATION
  • Windsor, CT
  • Greenwood, CO
  • Nashville, CT
  • Philadelphia, PA
  • Portland, OR
    • POSITION TYPE Contract
    EXPERIENCE LEVEL 5 Years

    Meet Your Recruiter


    Nitin Giri

    Phone: 860-674-1636 ext:
    Email:
    View ALL Jobs for Nitin Giri
    View FEATURED Jobs For Nitin Giri
    Systems Operations Analyst / Product Support Consultant - Monitoring

    Systems Operations Analyst     will provides expert advice and professional leadership to solve complex System Outages or performance degradation issues.

    Responsibilities
    • Provides expert advice and professional leadership to solve complex System Outages or performance degradation issues.
    • Participates in all critical application restoration calls and is able to use monitoring tools such as Team Quest, OEM, Ca APM and Splunk to drive to root cause and quickly provide incident solutions for application restoration.
    • Attends and participates in transition meetings from delivery teams designed to provide knowledge of new or changes to applications in production.
    • Demonstrated ability to work with Vendors and offshore support teams in a 24/7 environment.
    • Comfortable working with and sharing information with senior leadership during crisis calls.
    • Actively participates in daily production calls and works with external teams like Delivery, Dev Ops and Infrastructure teams to solve complex production issues in a fast paced customer facing environment.
    • Devises or modifies procedures to solve problems or improve performance based upon analysis and considering capacity, scheduling and infrastructure.
    • Responds to and or improves automated alerts designed to notify the team of pending issues that may be building in the environment.
    • Able to read, analyze and document code to improve existing system logic.
    • Monitors current intake channels such as HPSM, Emails and Service Now to be sure the customer priorities are satisfied.
    • May work with client management to identify complex business requirements and processes in the application design, testing and implementation process (e.g., diverse development platforms, software, hardware, technologies and tools, etc.).
    • Coordinates the activities with other IT sections (e.g., data base, operations, technical support, etc.).
    • Acts as expert technical resource to development staff in all phases of the development and implementation process.
    • Has full technical knowledge of all phases of applications systems analysis.
    • Uses deep professional knowledge and acumen to advise functional leaders.

    Qualifications
    • BS In Computer Science or relative job experience
    • Minimum 5 years experience with day to day operations background with the following types of applications
      • Oracle
      • Java
      • Mongo DB
      • JBOSS
    • Experience with Monitoring tools such as Team Quest, Ca APM, OEM, Splunk and HPSM\Service Now

    For more information please contact Janice DiCicco at 860-979-0912 or jdicicco@itechsolutions.com

    Since 1995, iTech Solutions Inc., has been providing IT Consulting and Direct Hire Services to the Insurance, Financial, Communications, Manufacturing  and Government sectors with local offices in Connecticut, Minnesota, Colorado,  Massachusetts, Tennessee, North Carolina, and New Jersey / Pennsylvania area. 

    Our recruiting strategy is simple, if you want to find qualified IT professionals then use IT professionals to find them.   So at iTech Solutions,  our personnel are all career IT professionals with a wide range of IT experience.  We can honestly say our staff understands the technologies, the complexities of finding and selecting the appropriate personnel and the pressures of running successful IT projects.  

    Employer will not sponsor applicants for any employment visas, at hiring or in the future, including but not limited to H-1B visas. Corp-to-Corp or subcontract personnel will not be considered for this position.
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    iTech Solutions is a National Professional Services Firm, specializing in Technical Staffing, Recruiting and Consulting Services for Information Technology, Engineering and Business professionals. iTech Solutions, Inc. does not support and will not post: Any posting that does not comply with applicable laws relating to labor and employment, equal employment opportunity and employment eligibility requirements; and Any posting that requires U.S. citizenship or lawful permanent residence in the U.S. as a condition of employment, unless otherwise required in order to comply with law, regulation, executive order, or federal, state, or local government contract.
    iTech Solutions, Inc is an equal opportunity employer.
    iTech Solutions is a E-Verify program participant. This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.

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