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Desktop Support Analyst( Contract )
REFERENCE # 18-00300
TITLE # Desktop Support Analyst

Meet Your Recruiter

Sherry Yoder
Phone: 860-674-1636 ext: 284
Email: syoder@itechsolutions.com
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Meet Your Recruiter

Sherry Yoder
Phone: 860-674-1636 ext: 284
Email: syoder@itechsolutions.com
View ALL Jobs for Sherry Yoder
View FEATURED Jobs For Sherry Yoder
Desktop Support Analyst

Responsibilities for this position:
  • Analyze/identify the nature and impact of problems/issues
  • Identify and recommend appropriate solutions for incidents (e.g., workarounds, root-cause fix)
  • Communicate problem/issue status, progress and resolution to end users in a timely manner
  • Collaborate with other technical teams and/or vendors to help resolve problems/issues, as needed
  • Document the processes used and steps taken to resolve and close incidents (e.g., Incident Management tools)
Software tools/skills are needed to perform these daily responsibilities:
  • SCCM
  • Shavlik
  • Customer Service
  • Cisco Virtual Private Network (VPN)
  • Anti-Virus and Anti-Malware
  • Cisco Security Agent
  • Data Encryption / Security
  • Data protection product implementation and administration
  • HIPAA Security Rule Compliance
  • Sarbanes-Oxley Compliance
  • Security Principles
  • Cisco IP telephony
  • IEX
  • Qfiniti/eTalk
  • VoIP
  • Altiris DS
  • Altiris NS
  • Client Service Desk
  • Microsoft Help Desk Certification (MCDST)
  • Processing in a Windows GUI Enironment
  • IT Infrastructure Library (ITIL)
  • Cost Management
  • Deployment Planning
  • End User Training
  • Infrastructure Project Management
  • Planview
  • Time Management
  • Cost Benefit Analysis (CBA)
  • Incident Management
  • Microsoft Windows XP Professional
  • Telecomm Analyst
  • Infrastructure Support
  • Technology Support Analyst
  • Reporting & Metrics
  • Phones / Telecom / Symposium
  • Health Care Company Intranet
  • Microsoft Access
  • Microsoft Office Communicator
  • Interviewing/Requirements Elicitation
  • Active Listening
  • Negotiation/Salesmanship/Influencing/Persuasion
  • Microsoft Office Suite
  • Technical Writing
  • Meetings/Agendas/Minutes
  • Modern Business Communication (email, v-conference, etc)
  • Microsoft Outlook
  • Microsoft SharePoint Portal Server
  • Microsoft Visio

Skills/attributes are a must have:
  • Customer Service
  • Imaging
  • Microsoft
Skills/attributes are nice to have:
  • Altiris
  • Cost Management

For more information please contact Sherry Yoder at 800-709-4740 ext 284.

Since 1995, iTech Solutions Inc., has been providing IT Consulting and Direct Hire Services to the Insurance, Financial, Communications, Manufacturing  and Government sectors with local offices in Connecticut, Minnesota, Colorado,  Massachusetts, Tennessee, and New Jersey / Pennsylvania area. 

Our recruiting strategy is simple, if you want to find qualified IT professionals then use IT professionals to find them.   So at iTech Solutions,  our personnel are all career IT professionals with a wide range of IT experience.  We can honestly say our staff understands the technologies, the complexities of finding and selecting the appropriate personnel and the pressures of running successful IT projects. 

Employer will not sponsor applicants for any employment visas, at hiring or in the future, including but not limited to H-1B visas. Corp-to-Corp or subcontract personnel will not be considered for this position.

(Other Job Titles Include: Desktop Support Specialist, Desktop Support, Network Support Specialist, Network Support, Desktop Support Analyst, Network Analyst, Systems Analyst)
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iTech Solutions is a National Professional Services Firm, specializing in Technical Staffing, Recruiting and Consulting Services for Information Technology, Engineering and Business professionals. iTech Solutions, Inc. does not support and will not post: Any posting that does not comply with applicable laws relating to labor and employment, equal employment opportunity and employment eligibility requirements; and Any posting that requires U.S. citizenship or lawful permanent residence in the U.S. as a condition of employment, unless otherwise required in order to comply with law, regulation, executive order, or federal, state, or local government contract.
iTech Solutions, Inc is an equal opportunity employer.
iTech Solutions is a E-Verify program participant. This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.