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Microsoft Support Technician( Contract )
REFERENCE # 18-00266
TITLE # Microsoft Support Technician

Meet Your Recruiter


Tom Mazzulla
Senior Technical Recruiter and Resource Manager
Phone: 860-674-1636 ext: 249
Email: tmazzulla@itechsolutions.com
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LOCATION Raleigh, NC
POSITION TYPE Contract
EXPERIENCE LEVEL

Meet Your Recruiter


Tom Mazzulla
Senior Technical Recruiter and Resource Manager
Phone: 860-674-1636 ext: 249
Email: tmazzulla@itechsolutions.com
View ALL Jobs for Tom Mazzulla
View FEATURED Jobs For Tom Mazzulla
Microsoft Support Technician

A technology support technician operating in a Microsoft Windows 10 micro computing environment and works with other technicians and second level support to ensure overall quality support and customer satisfaction to agency end users.

Expected Skills: Able to work successfully with guidance; cannot provide leadership to others; able to manage simple to medium complexity work efforts.

Responsibilities
  • Technical assistance, support, and advice to end users for hardware, software, and systems
  • Hands-on technical and functional assistance to business and technical users
  • Remote technical and functional assistance to business and technical users.
  • Setup and configure desktop computers for delivery to agency end users in local offices across the state.
  • Work on projects as assigned by Supervisor.
  • Respond in incoming telephone or email inquiries for assistance.

Qualifications

Graduation from high school and one year and half in the field of technology related to the position's role. Computer course work may be substituted year for year for the required experience; equivalent combination of education and experience.

Skill Required:
  • Customer satisfaction and Communication Skills - Required
  • Basic software, hardware and network skills - Required
  • Call Center/Help Desk Skills - Highly desired
  • Problem Solving Skills - Highly desired
  • Manual Labor Skills (lifting, loading, bending, etc.) - Required

Working Conditions

The majority of work is performed in an office environment or computer room setting. Occasionally, the technician may be assigned to perform work at one of the NCWorks Career Centers. This involves day travel to these sites.

Physical Requirements

Although most work is performed from a desktop workstation, the technician may be require to lift heavy objects like desktop computers, monitors and printers.

For more information please contact Tom Mazzulla at 336-701-1226.

Since 1995, iTech Solutions Inc., has been providing IT Consulting and Direct Hire Services to the Insurance, Financial, Communications, Manufacturing  and Government sectors with local offices in Connecticut, Minnesota, Colorado,  Massachusetts, Tennessee, and New Jersey / Pennsylvania area. 

Our recruiting strategy is simple, if you want to find qualified IT professionals then use IT professionals to find them.   So at iTech Solutions,  our personnel are all career IT professionals with a wide range of IT experience.  We can honestly say our staff understands the technologies, the complexities of finding and selecting the appropriate personnel and the pressures of running successful IT projects.  


Employer will not sponsor applicants for any employment visas, at hiring or in the future, including but not limited to H-1B visas. Corp-to-Corp or subcontract personnel will not be considered for this position.
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iTech Solutions is a National Professional Services Firm, specializing in Technical Staffing, Recruiting and Consulting Services for Information Technology, Engineering and Business professionals. iTech Solutions, Inc. does not support and will not post: Any posting that does not comply with applicable laws relating to labor and employment, equal employment opportunity and employment eligibility requirements; and Any posting that requires U.S. citizenship or lawful permanent residence in the U.S. as a condition of employment, unless otherwise required in order to comply with law, regulation, executive order, or federal, state, or local government contract.
iTech Solutions, Inc is an equal opportunity employer.
iTech Solutions is a E-Verify program participant. This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.
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