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Service Desk Representative( Contract )
REFERENCE # 18-00183
TITLE # Service Desk Representative

Meet Your Recruiter


Janet Kuczynski
Recruiter
Phone: 800-709-4740 ext: 268
Email: jkuczynski@itechsolutions.com
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LOCATION Hartford, CT
POSITION TYPE Contract
EXPERIENCE LEVEL

Meet Your Recruiter


Janet Kuczynski
Recruiter
Phone: 800-709-4740 ext: 268
Email: jkuczynski@itechsolutions.com
View ALL Jobs for Janet Kuczynski
View FEATURED Jobs For Janet Kuczynski
Service Desk Representative

The Service Desk Representative provides service delivery and customer care management employing first contact resolution support to all Infrastructure Solutions Department (ISD) users, delivering a high degree of customer service, technical expertise, and response timeliness.

Serves as a facilitator for a wide range of accountabilities:
  • Both incident and problem management calls, including all enterprise infrastructure or enterprise application incidents as well as requests for new services and customer how to's.
  • Acts as single point of contact for all customers: attempts to resolve on first contact uses a full suites of tools, e.g.:
  • Automatic Call Distributor (ACD), Remedy, Web, Remote Diagnostic, Knowledgebase, etc.; with focus on reducing on-site visits.
  • Proactively takes initiative to restore services through analysis and research.
  • Follows elevated or escalated customer service procedures and adheres to operating-level agreements.
  • Consistently adheres to documented processes.
  • Demonstrate professional maturity during interactions with customers, service providers, peers and management.
  • Demonstrate exceptional oral, written, and interpersonal communication skills with ability to resolve problems in a professional manner in a fast-paced environment.
  • Learns and applies business knowledge to manage incidents and provide service restoration.
  • Stay abreast of business and technologies changes in the environment.

For more information please contact Janet Kuczynski at 860-261-2616.

Since 1995, iTech Solutions Inc., has been providing IT Consulting and Direct Hire Services to the Insurance, Financial, Communications, Manufacturing  and Government sectors with local offices in Connecticut, Minnesota, Colorado,  Massachusetts, Tennessee, and New Jersey / Pennsylvania area. 

Our recruiting strategy is simple, if you want to find qualified IT professionals then use IT professionals to find them.   So at iTech Solutions,  our personnel are all career IT professionals with a wide range of IT experience.  We can honestly say our staff understands the technologies, the complexities of finding and selecting the appropriate personnel and the pressures of running successful IT projects.  


Employer will not sponsor applicants for any employment visas, at hiring or in the future, including but not limited to H-1B visas. Corp-to-Corp or subcontract personnel will not be considered for this position.
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iTech Solutions is a National Professional Services Firm, specializing in Technical Staffing, Recruiting and Consulting Services for Information Technology, Engineering and Business professionals. iTech Solutions, Inc. does not support and will not post: Any posting that does not comply with applicable laws relating to labor and employment, equal employment opportunity and employment eligibility requirements; and Any posting that requires U.S. citizenship or lawful permanent residence in the U.S. as a condition of employment, unless otherwise required in order to comply with law, regulation, executive order, or federal, state, or local government contract.
iTech Solutions, Inc is an equal opportunity employer.
iTech Solutions is a E-Verify program participant. This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.
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