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Technical Support Agent( Contract )
REFERENCE # 17-02154
TITLE # Technical Support Agent

Meet Your Recruiter


Amy Foster
Recruiter
Phone: 800-709-4740 ext: 282
Email: info@itechsolutions.com
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LOCATION Neenah, WI
POSITION TYPE Contract
EXPERIENCE LEVEL

Meet Your Recruiter


Amy Foster
Recruiter
Phone: 800-709-4740 ext: 282
Email: info@itechsolutions.com
View ALL Jobs for Amy Foster
View FEATURED Jobs For Amy Foster
Technical Support Agent

The Technical Support Agent is responsible for providing phone assistance for new and existing clients with regards to Client' suite of service and equipment. This position will interact with our team of associates, providing top-notch technical support, resolving problems for both external and internal clients and processing revenue related transactions.

Key responsibilities include: 
  • Educate clients regarding equipment and services 
  • Provide direction for assistance 
  • Qualify and process new sales Opportunities 
  • Process Service Requests for equipment repair

Skills Required 
  • Exhibit proficiency in e-mail and Internet.
  • Proven organizational skills.
  • Strong track record in the area of client service.
  • High school diploma or equivalent.
  • Flexible to work anytime between the hours of 7am —7pm Mon — Fri
  • Superior interpersonal skills.
  • Excellent oral/written communication and problem solving skills.
  • Courtesy, patience and analytical abilities are required to handle client concerns.
  • Detail orientated and motivated
  • Able to give clear and concise instructions.

Skills Preferred
  • Cisco/CompTIA/Microsoft Certification or equivalent Computer Science Degree preferred 
  • Call Center experience preferred.

Experience Required
  • Call Center experience preferred.
Education Required
  • High school diploma or equivalent.

For more information please contact Amy Foster at 800-709-4740 ext 282 

Since 1995, iTech Solutions Inc., has been providing IT Consulting and Direct Hire Services to the Insurance, Financial, Communications, Manufacturing  and Government sectors with local offices in Connecticut, Minnesota, Colorado,  Massachusetts, Tennessee, and New Jersey / Pennsylvania area. 

Our recruiting strategy is simple, if you want to find qualified IT professionals then use IT professionals to find them.   So at iTech Solutions,  our personnel are all career IT professionals with a wide range of IT experience.  We can honestly say our staff understands the technologies, the complexities of finding and selecting the appropriate personnel and the pressures of running successful IT projects.  


Employer will not sponsor applicants for any employment visas, at hiring or in the future, including but not limited to H-1B visas. Corp-to-Corp or subcontract personnel will not be considered for this position.
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iTech Solutions is a National Professional Services Firm, specializing in Technical Staffing, Recruiting and Consulting Services for Information Technology, Engineering and Business professionals. iTech Solutions, Inc. does not support and will not post: Any posting that does not comply with applicable laws relating to labor and employment, equal employment opportunity and employment eligibility requirements; and Any posting that requires U.S. citizenship or lawful permanent residence in the U.S. as a condition of employment, unless otherwise required in order to comply with law, regulation, executive order, or federal, state, or local government contract.
iTech Solutions, Inc is an equal opportunity employer.
iTech Solutions is a E-Verify program participant. This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.
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