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IT Systems Analyst( Contract )
REFERENCE # 17-02129
TITLE # IT Systems Analyst

Meet Your Recruiter

Alli Richards
Phone: 860-674-1636 ext:
Email: arichards@itechsolutions.com
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Meet Your Recruiter

Alli Richards
Phone: 860-674-1636 ext:
Email: arichards@itechsolutions.com
View ALL Jobs for Alli Richards
View FEATURED Jobs For Alli Richards

IT Systems Analyst

  • Work in the daily support tasks for the Clinical Applications Solutions department.
  • Responds to routine or trouble-shooting requests.
  • Uses and modifies existing SOPs and facts to solve problems or conduct analysis, identifying potential solutions.
  • Works and collaborates with team members (CAS, I.S. and Vendor teams) for instructions, guidance, direction and solutions.
  • Works with users to identify the specific issues.
  • Work in the analysis and consult with users to evaluate business requirements, identify operating procedures, evaluate existing or proposed systems and prepare specifications from which programs will be written.
  • For TouchWorks application/interfaces and TouchScan application, work to address various CAS Support Tasks:
  • Address - daily task boxes of the CAS Support team.
  • Work interface errors and provide solutions when needed.
  • Work 80% of the SARs/Basic User account setup.
  • Monitoring Patient Result Letters and other letters.
  • Log and work Heat tickets logged for supported applications; research and identify any issues found, and providing thorough documentation, within accepted SLA metrics.
  • Monitor CAS email box for emails and user requests, logging tickets and issues for Metrics tracking.
  • Research and work Merge Chart requests.
  • Log time summary sheet. Use various SmartSheets, for 1:1 meetings, Team Tracker and Time Tracker.
  • Handle Network account renewals to include validating access, communication to network group / user, logging Heat ticket for account renewal, communicating with Network group of next renewal and time period covered.
  • Conduct MS Security Patch Testing for TouchWorks and TouchScan applications, following SOP and test scripts.
  • Run monthly reports or statistics, use and update SOP documentation.

Software tools/skills are needed to perform these daily responsibilities:
  • Electronic Health Records and Practice Management Systems, Interface engine application, MS Office application, SmartSheet application

Skills/attributes are a must have:
  • Excellent customer service and communication skills,
  • Self-Starter, quickly learns CAS supported applications (will attend training classes), prioritizes and organizes work to meet deadlines, can transfer knowledge verbally and in written communication, and has the flexibility to work evening and/or weekends if necessary.
  • Minimum 3 years supporting applications and users.

Skills/attributes are nice to have:
  • Electronic healthcare application knowledge (preferably Allscripts TouchWorks EHR)

For more information please contact Alli Richards at 800-709-4740 ext. 272

Since 1995, iTech Solutions Inc., has been providing IT Consulting and Direct Hire Services to the Insurance, Financial, Communications, Manufacturing  and Government sectors with local offices in Connecticut, Minnesota, Colorado,  Massachusetts, Tennessee, and New Jersey / Pennsylvania area. 

Our recruiting strategy is simple, if you want to find qualified IT professionals then use IT professionals to find them.   So at iTech Solutions,  our personnel are all career IT professionals with a wide range of IT experience.  We can honestly say our staff understands the technologies, the complexities of finding and selecting the appropriate personnel and the pressures of running successful IT projects.  

Employer will not sponsor applicants for any employment visas, at hiring or in the future, including but not limited to H-1B visas. Corp-to-Corp or subcontract personnel will not be considered for this position.
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iTech Solutions is a National Professional Services Firm, specializing in Technical Staffing, Recruiting and Consulting Services for Information Technology, Engineering and Business professionals. iTech Solutions, Inc. does not support and will not post: Any posting that does not comply with applicable laws relating to labor and employment, equal employment opportunity and employment eligibility requirements; and Any posting that requires U.S. citizenship or lawful permanent residence in the U.S. as a condition of employment, unless otherwise required in order to comply with law, regulation, executive order, or federal, state, or local government contract.
iTech Solutions, Inc is an equal opportunity employer.
iTech Solutions is a E-Verify program participant. This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.