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SalesForce Production Support Developer - Contract to Hire( Right to Hire )
REFERENCE # 17-02056
TITLE # SalesForce Production Support Developer - Contract to Hire

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Thomas Carlson
Phone: 952-204-5997
Email: tcarlson@itechsolutions.com
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LOCATION Minnetonka, MN

Meet Your Recruiter

Thomas Carlson
Phone: 952-204-5997
Email: tcarlson@itechsolutions.com
View ALL Jobs for Thomas Carlson
View FEATURED Jobs For Thomas Carlson
SalesForce Production Support and Development

Developer and/or IT production support analyst; Healthcare background is an advantage but not a mandate.

Overall IT Production support maturity; customer focus attitude; Technical abilities and passion to deliver under challenging environment.

Responsibilities for this position:
  • Designing, developing and managing/maintaining solutions built on the salesforce.com platform
  •  Perform testing on salesforce.com releases
  • Develop, test, implement and maintain application software working with established processes.
  • Communicate effectively with other developers, business, and QA teams
  • Identify opportunities to fine-tune and optimize applications of developed projects
  •  Provide technical support and consultation for application and infrastructure questions
  •  Salesforce Development/enhancements and problem solve
  • Assist in managing and coordinating all production support related activities.
  • Provide leadership in critical production issue resolution both (Priority 1 and Priority 2)
  • Responsibility, at a high level, includes application availability, reliability and stability on a 7 x 24 x 365 basis
  •  Be willing to work on a 24x7 on call basis as needed.
  • Function as a sub team lead + Salesforce technical SME
  •  Ensure timely resolution of all production issues meeting or exceeding SLAs
  •  Ensure that the work delivered by the team is of high quality
  • Work with business to prioritize production issues for resolution
  • Ensure that all documentation has been updated and that work product meets compliance requirements.
  • Conduct or facilitate root cause analysis on all in-scope incidents and recommend a corrective action plan.

Software tools/skills are needed to perform these daily responsibilities:

Considering level 1 to 5 of proficiency in the field, where level 5 is higher and more proficient than level 1, we need following levels:
  1.  Level 3 in Salesforce admin and configuration part
  2. Level 4 in Salesforce development which considers knowledge of Apex and Visualforce
  3. Level 4 in Field Service Lightning
  4.  Level 4 in Salesforce Community Cloud for Portal Management
  5.  Level 4 in overall Salesforce feature knowledge for deciding the right solution approach or for troubleshooting
  6. Level 2 in deployment, org management, change set management etc.
  7. Level 4 in 24x7 IT production support function.

Must haves:
Should be able to demonstrate:
  1. Go Getter attitude level 100
  2. Problem solving abilities - level 5
  3.  Excellent presentation and communication skills level 4
  4. Analytical abilities level 5

Skills/attributes are nice to have:
  1. Healthcare knowledge
  2.  Experience with relational databases. MSSQL preferred.
  3.  Experience with Salesforce reporting and data analysis.

For more information please call Thomas Carlson at 952-204-5997.

Since 1995, iTech Solutions Inc., has been providing IT Consulting and Direct Hire Services to the Insurance, Financial, Communications, Manufacturing  and Government sectors with local offices in Connecticut, Minnesota, Colorado,  Massachusetts, Tennessee, and New Jersey / Pennsylvania area. 

Our recruiting strategy is simple, if you want to find qualified IT professionals then use IT professionals to find them.   So at iTech Solutions,  our personnel are all career IT professionals with a wide range of IT experience.  We can honestly say our staff understands the technologies, the complexities of finding and selecting the appropriate personnel and the pressures of running successful IT projects.  

Employer will not sponsor applicants for any employment visas, at hiring or in the future, including but not limited to H-1B visas. Corp-to-Corp or subcontract personnel will not be considered for this position.
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iTech Solutions is a National Professional Services Firm, specializing in Technical Staffing, Recruiting and Consulting Services for Information Technology, Engineering and Business professionals. iTech Solutions, Inc. does not support and will not post: Any posting that does not comply with applicable laws relating to labor and employment, equal employment opportunity and employment eligibility requirements; and Any posting that requires U.S. citizenship or lawful permanent residence in the U.S. as a condition of employment, unless otherwise required in order to comply with law, regulation, executive order, or federal, state, or local government contract.
iTech Solutions, Inc is an equal opportunity employer.
iTech Solutions is a E-Verify program participant. This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.