Employee Portal
Desktop/ Helpdesk( Contract )
REFERENCE # 17-02051
TITLE # Desktop/ Helpdesk

Meet Your Recruiter

Amy Foster
Phone: 800-709-4740 ext: 282
Email: info@itechsolutions.com
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Meet Your Recruiter

Amy Foster
Phone: 800-709-4740 ext: 282
Email: info@itechsolutions.com
View ALL Jobs for Amy Foster
View FEATURED Jobs For Amy Foster
Desktop Support

Responsibilities within Desktop Support are for the development and implementation of strategies and common solutions, as well as the support and maintenance of client technologies on workstations, servers and peripherals, with the goal of improving their customers' ability to leverage technology to support the business.

Desktop Support serves as the first point of contact for individuals requiring technical support on hardware and software utilized by the organization. It is necessary for individuals in this department to have an excellent customer service focus. They provide basic to complex support, depending on the nature of the IT problem, and take responsibility for tracking and coordinating problems and solutions, as well as for collecting and analyzing customer satisfaction data.

A major portion of one's time is utilized in responding to work requests surrounding the installation, configuration, or maintenance of client software, the deployment of new technology releases, performing new PC installations, troubleshooting, and software repair. Individuals in this department also perform system integration testing of software upgrades, new software, hardware, or new technologies.

Responsibilities include
  • Documenting solutions to problems, writing installation guidelines and service pack instructions, educating the client
  • Research, evaluate, and recommend personal computer software based on application needs and anticipated growth, and write proposals for purchasing new or upgraded software and hardware.
  • Individuals act as project team members or leaders, depending on the scope of their projects. They demonstrate high level of knowledge of various types of hardware and software (custom or packaged), and have superior troubleshooting capabilities.
  • Provides guidance, assistance, coordination and follow-up on client questions, and resolves complex problems or malfunctions of all systems applications, hardware and software.
  • Possesses functional knowledge and skills reflective of a competent practitioner with the ability to deliver on work of moderate technical complexity.
  • Responds to the more complex problems escalated by the L1/L2 support staff pertaining to all application hardware and software products supported by the IT area.
  • Provides technical guidance and consults with vendors and other systems support units to identify and resolve complex client problems.
  • Alerts clients and team members when a major problem is suspected.
  • Consults with more senior staff when the appropriate course of action is unclear.
  • Performs recovery testing to confirm availability of systems where outages have occurred.
  • Documents and tracks status of client inquiries, coordinates appropriate response and follows up to ensure client satisfaction.
  • Participates in the analysis of client identified issues or problems which may require changes to department procedures, standards or systems.
  • Evaluates effectiveness of new utilities and tools.
  • May participate in project planning, execution and implementation.

  • Bachelor's degree in Computer Science or a related discipline and at least four, typically six years experience in IT or an equivalent combination of education and work experience.
  • Requires strong analytical and communication skills, sound judgment, and the ability to work effectively with client and IT management and staff.
  • Requires sufficient knowledge of IT operations, responsibilities, workflow processes and procedures to resolve most inquiries independently

For more information please contact Amy Foster at 800-709-4740 ext 282 

Since 1995, iTech Solutions Inc., has been providing IT Consulting and Direct Hire Services to the Insurance, Financial, Communications, Manufacturing  and Government sectors with local offices in Connecticut, Minnesota, Colorado,  Massachusetts, Tennessee, and New Jersey / Pennsylvania area. 

Our recruiting strategy is simple, if you want to find qualified IT professionals then use IT professionals to find them.   So at iTech Solutions,  our personnel are all career IT professionals with a wide range of IT experience.  We can honestly say our staff understands the technologies, the complexities of finding and selecting the appropriate personnel and the pressures of running successful IT projects.  

Employer will not sponsor applicants for any employment visas, at hiring or in the future, including but not limited to H-1B visas. Corp-to-Corp or subcontract personnel will not be considered for this position.

(Other Job Titles Include: Helpdesk Desktop Support Analyst, Service Desk Analyst, Desktop Support Analyst)
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iTech Solutions is a National Professional Services Firm, specializing in Technical Staffing, Recruiting and Consulting Services for Information Technology, Engineering and Business professionals. iTech Solutions, Inc. does not support and will not post: Any posting that does not comply with applicable laws relating to labor and employment, equal employment opportunity and employment eligibility requirements; and Any posting that requires U.S. citizenship or lawful permanent residence in the U.S. as a condition of employment, unless otherwise required in order to comply with law, regulation, executive order, or federal, state, or local government contract.
iTech Solutions, Inc is an equal opportunity employer.
iTech Solutions is a E-Verify program participant. This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.