Employee Portal
Help Desk( Right to Hire )
REFERENCE # 17-01565
TITLE # Help Desk

Meet Your Recruiter

Amy Foster
Phone: 800-709-4740 ext: 282
Email: info@itechsolutions.com
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View FEATURED Jobs For Amy Foster

Meet Your Recruiter

Amy Foster
Phone: 800-709-4740 ext: 282
Email: info@itechsolutions.com
View ALL Jobs for Amy Foster
View FEATURED Jobs For Amy Foster
Help Desk

The Information Technology Operations Center (ITOC) provides 24\7 operational support for all IT Infrastructures for the Travelers. The ITOC is responsible to ensure that all IT problems are acknowledged, diagnosed, resolved and documented in a timely manner. The ITOC is also responsible for successful implementation of IT changes within the IT Infrastructure.

The ITOC Operations Center supports 4 major technology disciplines which include: Host Mainframe Systems and Applications, Data Network Devices and Transport, Voice technologies and Client / Server Systems and Applications. The incumbent applies learned experience, technical expertise, and excellent customer service skills to ensure system and application availability. The incumbent works in a team environment where excellent communication and team work is required.

Technical Skills
  • Understand and support various Operating Systems: ( Windows, Unix, Solaris)
  • Understand and support various Backup Solutions: ( Avamar, Networker, Commvault)
  • Understand and support : VMware, Citrix, SAN Solutions, Active Directory, DNS,
  • Understand and Support Various systems management tools: Sitescope, BMC Products ( Blade Logic, BEM, Patrol, Atrium Orchestrator)
  • Understand and resolve complex IT server problems
  • Understand and resolve computer hardware technical issues
  • Understand, diagnose, and repair server hardware problems.
  • Understand and install hardware bios and firmware software.
  • Experience with ticketing and tracking systems for incident and change management
  • Must be able to technically articulate troubleshooting and repair processes and procedures.

Soft Skills
  • Must be able to follow technical processes and procedures
  • Must be able to work within a team environment and adapt well to changing environment
  • Must be an excellent multi-tasker and flexible to various work demands
  • Must be service delivery focused, with a positive attitude
  • Must be a good communicator and adapts to various customer support situations
  • Must be able to work well under pressure
  • Must be able to interact with various levels of management and support groups
  • Must be responsive, quick to execute and take action
  • Must be able to work independently, with little supervision.
  • Must be a quick learner and quick to pick up technology
  • Must be able to implement solutions relating to technical problems and deficiencies with minimal direction from management
  • Must have a continuous improvement mindset
  • Must be able to adjust to ever changes work priorities and schedules.
  • Must have excellent documentation skills
  • Must be willing to share knowledge and coach and mentor others.

For more information please contact Amy Foster at 860-674-1636 ext 282 

Since 1995, iTech Solutions Inc., has been providing IT Consulting and Direct Hire Services to the Insurance, Financial, Communications, Manufacturing  and Government sectors with local offices in Connecticut, Minnesota, Colorado,  Massachusetts, Tennessee, and New Jersey / Pennsylvania area. 

Our recruiting strategy is simple, if you want to find qualified IT professionals then use IT professionals to find them.   So at iTech Solutions,  our personnel are all career IT professionals with a wide range of IT experience.  We can honestly say our staff understands the technologies, the complexities of finding and selecting the appropriate personnel and the pressures of running successful IT projects.  

Employer will not sponsor applicants for any employment visas, at hiring or in the future, including but not limited to H-1B visas. Corp-to-Corp or subcontract personnel will not be considered for this position.
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iTech Solutions is a National Professional Services Firm, specializing in Technical Staffing, Recruiting and Consulting Services for Information Technology, Engineering and Business professionals. iTech Solutions, Inc. does not support and will not post: Any posting that does not comply with applicable laws relating to labor and employment, equal employment opportunity and employment eligibility requirements; and Any posting that requires U.S. citizenship or lawful permanent residence in the U.S. as a condition of employment, unless otherwise required in order to comply with law, regulation, executive order, or federal, state, or local government contract.
iTech Solutions, Inc is an equal opportunity employer.
iTech Solutions is a E-Verify program participant. This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.